With over a decade of experience in the aviation industry, Ms. Darshita Joshi has led a wide range of training programs for some of the world’s most respected airlines. Her training portfolio spans across ground staff, customer service agents, and aviation leadership —equipping them with world-class soft skills, service excellence, and cultural sensitivity.
She has delivered high-impact sessions for international carriers including Etihad Airways, Singapore Airlines, Finnair, Cathay Pacific Airways, and Japan Airlines, among others. These trainings were conducted across major hubs such as Los Angeles, San Francisco, Seattle, and Hawaii, and covered a diverse set of modules including:
Onboarding & Induction Programs
Customer Service & Complaint Handling
Cross-Cultural Communication
Grooming, Body Language & Etiquette
Conflict Resolution & De-escalation Techniques
Operational SOPs & Brand Standard Alignment
Each session was tailored to meet airline-specific brand values and regional expectations, while ensuring alignment with global aviation standards. Known for her interactive delivery style and attention to cultural nuance, Darshita’s training sessions are consistently rated as engaging, practical, and transformative by both trainees and management.
Her work has not only enhanced front-line service delivery but also supported strategic goals around employee confidence, customer satisfaction, and team collaboration in high-pressure airport environments.
Training
